Before
Every month, the RMM licence bill grew with the number of managed devices. A significant share of profits went to a tool built around features neither the team nor its clients used. It needed a tool of its own, built around its needs.
Costly RMM → in-house tool
Custom RMM software for an IT firm
Managed IT services firm · Greater Montréal
After
A custom Windows agent, written in .NET with no third-party dependencies, that collects hardware and software inventory and device security status (Defender, firewall, updates), with browser-based remote control and a central web console. Since an RMM is a prime target for attackers, security is built in from the start: a digitally signed agent, automatic updates verified by signature before install, deployment through Intune, data isolated per client, and least-privilege access for every service in Azure.